Q: Can the car climb walls?

A: Yes, as long as the rear mode is adjusted to "Wall", you can crawl on smooth walls, glass, and ceilings.

Q: Why the car I received can not climbing?

A: Charge the car before use, turn the switch on the rear of the car to "OFF", the charging cable will light up in red when charging, and the red light will go out when fully charged.

Q: If I choose 2PCS, will I receive two cars?

A: Yes, you will receive two cars, two remote controls and two cars with boxes of different colors.

Q: Why does the car not work when fully charged?

A: The car is not connected to the remote control, first turn on the car, then turn on the remote control. After the frequency is successfully connected, the remote control can be performed normally.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Rowdy@newinnovativemarketing.com. Please note that returns will need to be sent to the following address: 5 Valhalla Inn Road, Etobicoke, Ontario CA M9B 0B1

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Rowdy@newinnovativemarketing.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Rowdy@newinnovativemarketing.com.

Q：Will I have to pay sales tax?

A：We do not charge customer tax in our shop. We will mark the package in low value, but we can't promise no sales tax by your country's Customs.

Q : Why do I choose you?

A : We are a general store who specialize in sell the most selling products in the world. For those who wants to save tons of money, here is the place. Basically, we have suppliers who offers to us big discounts, so in this case, we can guarantee an excellent and competitive price. 

Q : May I know whether you are safe?

A：We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security. And our system is made by SHOPIFY. It is the best professional online shopping

Q : How can I place an order?

A：At our store, ordering is easy and simple. Just follow some steps you will get what you want.

Q : How can I do the payment?

A：There are different ways you can choose to pay at our website. You can choose PayPal, credit card and others.

Q: Do you have a physical store in CANADA/UNITED STATES?

A: We do have online store.

Q : What currencies can I pay?

A：There are three currencies: US dollar, EURO and GB pound. You can find this on the top right corner of the page.

Q : How can I choose my size?

A：For every item we do offer a size chart or specific size description under the page below, please measure carefully before your buying.

Q : Can I exchange my item, size or shipping address?

A：Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.

Q : How can I know my order status?

A : Please login in to check at "MY ORDERS" line. We will update any news in time.

Q : Can I return my item?

A：If you are not satisfied with your purchase and want to return them back please contact our customer service first. But you need to pay for the return shipping fee. About return policy you can click this link:

Q : Why my order is divided into two orders or more?

A : We will send out the well-prepared items first. And the rest will be dispatched later soon once they're ready.

Q : How to contact you?

A：You can contact us via email: Rowdy@newinnovativemarketing.com

Q : Why I cannot enjoy the discount as the coupon said?

A : The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. In addition, you cannot enjoy the coupon code (because of the time restriction on it) if it is expired.

Attention: One order can only use one coupon.