We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at rowdy@newinnovativemarketing.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at rowdy@newinnovativemarketing.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Q：Will I have to pay sales tax?

A：We do not charge customer tax in our shop. We will mark the package in low value, but we can't promise no sales tax by your country's Customs.

 

Q : Why do I choose you?

A : We are a general store who specialize in sell the most selling products in the world. For those who wants to save tons of money, here is the place. Basically, we have suppliers who offers to us big discounts, so in this case, we can guarantee an excellent and competitive price. 

 

Q : May I know whether you are safe?

A：We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security. And our system is made by SHOPIFY. It is the best professional online shopping

 

Q : How can I place an order?

A：At our store, ordering is easy and simple. Just follow some steps you will get what you want.

 

Q : How can I do the payment?

A：There are different ways you can choose to pay at our website. You can choose PayPal, credit card and others.

 

Q: Do you have a physical store in CANADA/UNITED STATES?

A: We do have online store.

 

Q : What currencies can I pay?

A：There are three currencies: US dollar, EURO and GB pound. You can find this on the top right corner of the page.

 

Q : How can I choose my size?

A：For every item we do offer a size chart or specific size description under the page below, please measure carefully before your buying.

 

Q : Can I exchange my item, size or shipping address?

A：Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.

 

Q : How can I know my order status?

A : Please login in to check at "MY ORDERS" line. We will update any news in time.

 

Q : Can I return my item?

A：If you are not satisfied with your purchase and want to return them back please contact our customer service first. But you need to pay for the return shipping fee. About return policy you can click this link:

 

Q : Why my order is divided into two orders or more?

A : We will send out the well-prepared items first. And the rest will be dispatched later soon once they're ready.

 

Q : How to contact you?

A：You can contact us via email: Rowdy@newinnovativemarketing.com

 

Q : Why I cannot enjoy the discount as the coupon said?

A : The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. In addition, you cannot enjoy the coupon code (because of the time restriction on it) if it is expired.

Attention: One order can only use one coupon.